"I am convinced that a membership in the Greater Concord Chamber of Commerce is the best return on investment a business or nonprofit can make."
— Ryan Robinson, Mainstay Technologies
Call Center Representative - Full Time
As a Call Center Representative, you will be responsible for handling inbound and outbound calls in a fast-paced environment. You will provide member support and develop member relationships through remote access channels. Must be flexible, able to handle multiple priorities, be detail-oriented, and love working with members and numbers.
Duties:
- Support the credit union’s focus on member service and needs-based sales
- Answer incoming calls promptly and professionally
- Perform outreach to members in support of NHFCUs growth and service objectives
- Look for and present opportunities for relationship growth with every interaction
- Perform transactions, accept loan applications and resolve member issues and questions in a professional and efficient manner
- Build rapport and use active listening skills to identify members’ needs and cross-selling opportunities
- Open and close accounts, investigate and resolve member questions, complete and prepare loan documents, etc.
- Must be NMLS registered
Qualifications:
- Three to five years’ experience in credit union or banking customer service
- Strong computer and software application skills
- Excellent oral and written communication/customer service skills with the ability to handle challenging situations professionally
- Problem solving and analytical skills
- Lending/loan processing experience desired
- Sales, service and cash handling experience desired
- Detail oriented and skill in managing multiple and concurrent projects
- Flexible, out-going, customer-friendly personality, with ability to develop and maintain effective internal and external working relationships
- Ability to maintain confidentiality
This position offers the opportunity to work in a dynamic environment where you can utilize your communication skills while developing member relationships. If you are passionate about customer service and thrive in a fast-paced environment, then we encourage you to apply!
Job Type: Full-time
Pay: $21.00 – $25.00 per hour, based on experience
Expected hours: 40 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Paid training
Vision insurance
Images
Additional Info
Expiration Date : 12/23/2024
Job Type : Full-Time
Experience Level : Entry Level, Mid to Senior Level
Job Function : Customer Service, Finance, General
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Call Center Representative - Full Time
As a Call Center Representative, you will be responsible for handling inbound and outbound calls in a fast-paced environment. You will provide member support and develop member relationships through remote access channels. Must be flexible, able to handle multiple priorities, be detail-oriented, and love working with members and numbers.
Duties:
- Support the credit union’s focus on member service and needs-based sales
- Answer incoming calls promptly and professionally
- Perform outreach to members in support of NHFCUs growth and service objectives
- Look for and present opportunities for relationship growth with every interaction
- Perform transactions, accept loan applications and resolve member issues and questions in a professional and efficient manner
- Build rapport and use active listening skills to identify members’ needs and cross-selling opportunities
- Open and close accounts, investigate and resolve member questions, complete and prepare loan documents, etc.
- Must be NMLS registered
Qualifications:
- Three to five years’ experience in credit union or banking customer service
- Strong computer and software application skills
- Excellent oral and written communication/customer service skills with the ability to handle challenging situations professionally
- Problem solving and analytical skills
- Lending/loan processing experience desired
- Sales, service and cash handling experience desired
- Detail oriented and skill in managing multiple and concurrent projects
- Flexible, out-going, customer-friendly personality, with ability to develop and maintain effective internal and external working relationships
- Ability to maintain confidentiality
This position offers the opportunity to work in a dynamic environment where you can utilize your communication skills while developing member relationships. If you are passionate about customer service and thrive in a fast-paced environment, then we encourage you to apply!
Job Type: Full-time
Pay: $21.00 – $25.00 per hour, based on experience
Expected hours: 40 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Paid training
Vision insurance
Images
Additional Info
Expiration Date : 12/23/2024
Job Type : Full-Time
Experience Level : Entry Level, Mid to Senior Level
Job Function : Customer Service, Finance, General