The Community Development Administrator’s primary focus is the Community Center Investment Program for which they work collaboratively with the program’s Director and team to support the establishment and rehabilitation of community centers for nonprofits and municipalities across New Hampshire. This work is primarily funded through the American Rescue Plan Act State Fiscal Relief Funds in coordination with the Governor’s Office for Emergency Relief and Recovery (GOFERR), CDFA is responsible for awarding and administering $23 million through December 2026. 

This role serves as a primary liaison for external stakeholders, providing customer service and problem-solving. 

This position serves as a primary point of contact for stakeholder inquiries, provides training on the Grant Management System (GMS), supports contract processes, and coordinates CDFA’s presence at events and conferences. 

Essential Responsibilities:

Program Support 

• Support the Community Center Investment Program as needed. 

• Provide administrative support to internal program staff and external stakeholders 

• Participate in pre-application meetings and site visits across programs 

• Coordinate celebration grants in support of ribbon cuttings and special events for completed projects. 

• Manage communications related to program deadlines and requirements. 

Outreach & Engagement 

• Serve as a liaison for external stakeholders, providing a welcoming, informative experience for applicants and awardees. 

• Represent CDFA at events and conferences; coordinate materials, staffing, setup/breakdown. 

• Lead follow-up communication after events and engagements. 

Customer Service & Training 

• Deliver timely, high-quality customer support to partners, applicants, awardees, and internal staff. 

• Oversee GMS registration for partners and provide training and troubleshooting in coordination with the Data & Compliance Specialist. 

• Educate stakeholders on CDFA program requirements, processes, and available resources. 

General Support 

Perform additional tasks as required to support CDFA operations and program teams. 

Qualifications & Competencies 

Associate’s degree is strongly desired and/or equivalent combination of education and work experience. 

Competencies 

• Strong customer service background preferred. 

• Knowledge of administrative functions preferred. 

• Project management experience preferred but not required. 

• Excellent written and verbal communication skills. 

• Strong interpersonal skills and problem-solving abilities. 

• Ability to work independently and collaboratively in a fast-paced environment. 

• Proven ability to manage deadlines and balance multiple priorities. 

• Proficiency in Microsoft Office required; familiarity with Microsoft Project is a plus. 

Salary and Benefits 

The salary range for this position is $50,000 to $60,000, based on relevant experience. CDFA employees have access to excellent benefits, including health, dental, vision, and life insurance. CDFA offers a flexible work environment with an opportunity for a hybrid schedule that includes working remotely and at CDFA’s Concord office.