"I am convinced that a membership in the Greater Concord Chamber of Commerce is the best return on investment a business or nonprofit can make."
— Ryan Robinson, Mainstay Technologies
Scheduling Coordinator
The Scheduling Coordinator is the pulse and informational hub of the agency. They handle all of the incoming phone calls (on multiple phone lines) for the agency and are responsible for scheduling our home care clients and caregivers. The Coordinator has a continuous direct impact on the culture and values being carried out. The purpose of this position is to exceed customer service expectations for both our employees and clients by responding promptly to their needs and communicating, documenting any scheduling changes in a timely fashion. They also provide support by being a good listener. This position also assists the Office Administrator with the daily functions of running the Age at Home office. Position is fast paced and is often faced with needing to multi task while working through lots of interruptions. Being able to help an individual remain at home as they age is incredibly rewarding. This role has a great impact on our mission to provide exceptional customer service to both our clients and employees.
Duties:
- Provide excellent customer service skills and be able to handle inbound and outbound phone calls to address general office needs and discrepancies with patience and professionalism. Need to be able to handle a multi-line phone system
- Scheduling of all clients & employees including planning for vacation coverage, emergencies, forecasting future needs with prospective clients, scheduling in the field training and introductions, team meetings, creating schedules for new employees and onboarding new clients
- Following office practices to meet compliance with the 822 & RSA 151 regulations and the rules governing our agency by the Dept of Health & Human Services.
- Maintain records & provide team with weekly scheduling updates and progress report including hiring needs.
- Record notes for staff meetings
- Assist with the daily functions of running the office which includes keeping copies of forms available, helping with mailings & filing
- Assist with onboarding new employees & support Office Administrator with training and paperwork requirements
- Participate in internal and external professional development activities as appropriate.
- Maintain an efficient and harmonious working environment among employees, clients and managers
Qualifications:- Must enjoy being on the phone and able to handle a multi phone line system
- Detail oriented and organized
- Excellent memory, communication & listening skills
- Strong computer skills
- Ability to work under pressure
- Need to be a people person
- Self-confident, enthusiastic, strong initiative and motivation, and a desire to succeed
- Ability to work independently, and handle multiple tasks concurrently
- Be able to pass a criminal background check
Previous office management experience required. Ideal candidate to have hospital and/or home care scheduling experience
Age at Home Mission
Provide compassionate care for our clients while supporting our employees in a conscientious and consistent manner.
Vision
Our vision is to be the leader in the industry by exceeding customer service expectations for both our clients and employees.
To achieve our vision, we are guided by these core principles:
- Inspire and support our employees to be the best they can be
- Educating our employees so that they have all the necessary tools to meet their challenges
- Comforting our clients by providing well trained, professional and caring employees
- A commitment to responding promptly to the needs of clients and employees.
- Approaching every situation in a nonjudgmental way
Images
Additional Info
Expiration Date : 1/1/0025
Job Type : Full-Time
Education Level : High School
Experience Level : Entry Level
Job Function : Administrative
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Scheduling Coordinator
The Scheduling Coordinator is the pulse and informational hub of the agency. They handle all of the incoming phone calls (on multiple phone lines) for the agency and are responsible for scheduling our home care clients and caregivers. The Coordinator has a continuous direct impact on the culture and values being carried out. The purpose of this position is to exceed customer service expectations for both our employees and clients by responding promptly to their needs and communicating, documenting any scheduling changes in a timely fashion. They also provide support by being a good listener. This position also assists the Office Administrator with the daily functions of running the Age at Home office. Position is fast paced and is often faced with needing to multi task while working through lots of interruptions. Being able to help an individual remain at home as they age is incredibly rewarding. This role has a great impact on our mission to provide exceptional customer service to both our clients and employees.
Duties:
- Provide excellent customer service skills and be able to handle inbound and outbound phone calls to address general office needs and discrepancies with patience and professionalism. Need to be able to handle a multi-line phone system
- Scheduling of all clients & employees including planning for vacation coverage, emergencies, forecasting future needs with prospective clients, scheduling in the field training and introductions, team meetings, creating schedules for new employees and onboarding new clients
- Following office practices to meet compliance with the 822 & RSA 151 regulations and the rules governing our agency by the Dept of Health & Human Services.
- Maintain records & provide team with weekly scheduling updates and progress report including hiring needs.
- Record notes for staff meetings
- Assist with the daily functions of running the office which includes keeping copies of forms available, helping with mailings & filing
- Assist with onboarding new employees & support Office Administrator with training and paperwork requirements
- Participate in internal and external professional development activities as appropriate.
- Maintain an efficient and harmonious working environment among employees, clients and managers
Qualifications:- Must enjoy being on the phone and able to handle a multi phone line system
- Detail oriented and organized
- Excellent memory, communication & listening skills
- Strong computer skills
- Ability to work under pressure
- Need to be a people person
- Self-confident, enthusiastic, strong initiative and motivation, and a desire to succeed
- Ability to work independently, and handle multiple tasks concurrently
- Be able to pass a criminal background check
Previous office management experience required. Ideal candidate to have hospital and/or home care scheduling experience
Age at Home Mission
Provide compassionate care for our clients while supporting our employees in a conscientious and consistent manner.
Vision
Our vision is to be the leader in the industry by exceeding customer service expectations for both our clients and employees.
To achieve our vision, we are guided by these core principles:
- Inspire and support our employees to be the best they can be
- Educating our employees so that they have all the necessary tools to meet their challenges
- Comforting our clients by providing well trained, professional and caring employees
- A commitment to responding promptly to the needs of clients and employees.
- Approaching every situation in a nonjudgmental way
Images
Additional Info
Expiration Date : 1/1/0025
Job Type : Full-Time
Education Level : High School
Experience Level : Entry Level
Job Function : Administrative