"I am convinced that a membership in the Greater Concord Chamber of Commerce is the best return on investment a business or nonprofit can make."

— Ryan Robinson, Mainstay Technologies

Senior Technical Support Engineer

About Summit IT Services:

We believe that technology is a tool that should be used to enhance the lives of our clients, our people, and the communities that we serve. Our mission is to reduce the frustration and complexity of using technology so our clients can do what they do best. Our commitment to this mission is what drives us to learn and do better every day. We excel at what we do because we listen and seek to understand our client’s needs.

We are a Managed IT Services Provider that specializes in businesses that operate in a regulated environment including healthcare, manufacturing, financial and professional services. Since 2004 we have been providing networking, security, data, voice, and email services, as well as hardware and software support. Our clients range in size from 10 to 100 employees, and we work in northern New England including New Hampshire, Maine, and Vermont.

About the Position:

We need your technical expertise to meet our client’s business needs, but we also need your cool, calm, understanding demeanor, energetic, passionate, gotta-get-this-done-right-the-first attitude. Do you love technology and are eager to put your breadth of experience to work? Are you committed to doing the job right and serving fellow team members with excellence? Do you enjoy solving interesting problems, but also have the discipline to work through challenging work? We all need to be available at inconvenient times for upgrades, troubleshooting, etc.

Daily Activities:

  • Handling Ticket Escalations
  • Updating service tickets.
  • Working with teammates to ensure timely resolution to client requests.
  • Installing, configuring, and migrating Servers and Network Equipment.
  • Configuring and maintaining Cloud Services.
  • Identify Client IT needs and work with team members to develop solutions.
  • Keep our clients safe by ensuring data accuracy, security, and regulatory compliance.
  • Create and maintain server and network topology, equipment, and configuration documentation for each client.
  • Perform system admin such as system/application install, server install, patch management, operating system problem analysis and resolution, log analysis, etc.
  • Onboard new clients by deploying system management tools.
  • Identify, diagnose, and resolve network problems including network connectivity, traffic utilization, etc.
  • Install and configure networks to include firewalls, switches, VLANs, WIFI Access Points, and VPNs.
  • Provide infrastructure services including operating system, directory services, server virtualization using system backup and restore, system and network monitoring, application installation, and configuration.

Soft Skills:

  • High attention to detail.
  • Solid problem-solving skills and the ability to recognize patterns.
  • Strong communication skills with both clients and team members.
  • Excellent technical aptitude with an understanding of basic computer language.
  • Team driven and motivated by providing outstanding service to improve the lives of those around you.
  • Self-motivated with the ability to stay on track and focus on priorities.
  • Knowledge-driven with the ability to flourish in a fast-paced environment.

Hard Skills:

  • Experience working with and deploying hypervisors such as Azure, Hyper-V, and VMWare ESXi.
  • Experience with PSA (Professional Services Automation) and RMM (remote monitoring and management) tools like ConnectWise.
  • Experience configuring VLANs and Routing.
  • Experience setting up servers and migrating server applications.
  • Experience with configuring Microsoft Office 365 tenants.
  • Experience with the online versions of Exchange and SharePoint.
  • A good sense of humor and ability to laugh at yourself.

One or more of these certifications:

  • CompTIA Net+ and/or CompTIA Security+
  • CompTIA Cloud Essentials and Cloud+ are a definite plus
  • Microsoft 365 Certification
  • Cisco Certified Network Associate

Salary: $75,225.00 - $85,772.00 per year


  • Dental Insurance
  • Health Insurance
  • Life Insurance
  • Paid time off


  • 8-hour shift - Monday to Friday
  • Work Location: In person

Additional Info

Expiration Date : 12/31/2024

Job Type : Full-Time

Education Level : Bachelors Degree

Experience Level : Mid to Senior Level

Job Function : Development

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