Member Spotlight: Thompson Insurance Agency Wins Prestigious BBB Torch Award for Ethics!

We’re thrilled to share that Thompson Insurance Agency, led by Concord’s own Crystal-Lee Thompson, has been named the 2025 Better Business Bureau Torch Award for Ethics winner!

This incredible honor celebrates businesses that go above and beyond in demonstrating integrity, trust, and excellence in their practices — and Crystal-Lee’s commitment to doing what’s right for her clients, her team, and our community shines through in everything she does.

From educating first-time homebuyers to supporting nonprofits through referral donations, the Thompson Insurance Agency has become a trusted local resource and a proud advocate for ethical business in New Hampshire.

We’re so excited to celebrate Crystal-Lee Thompson as she receives the Better Business Bureau’s Torch Award for Ethics. Crystal-Lee is an exemplary Allstate agent, proudly serving the Concord, NH community. She’s been a dedicated member of the Allstate family for the past 24 years, including opening her own agency in 2019. Under Crystal-Lee's leadership, her agency upholds the highest standards of ethics and professionalism, while helping customers protect what matters most. Crystal-Lee's passion for community service and her unwavering dedication to her customers truly embody the values and spirit of Allstate. Congratulations Crystal-Lee!  - J.J. Hart, General Manager, Allstate Insurance Company